I have purchased a Piano Exam Pieces Plus Exercises 2021-2023 | Extended Edition book — how do I download my included ebook?
- Visit trinitycollege.com/piano-download and select the correct graded ebook.
- Enter your unique download code (printed inside the back cover of your book) and click ‘Continue’. (See below if your code doesn’t seem to be working.)
- Click ‘Add to Cart’ and then ‘View Cart’.
- In your cart, click ‘Check out’.
- Login or create an account.
- Fill in your details and select ‘Continue to payment’ (you will not be charged).
- Check your details and click ‘Pay now’ (you will not be charged).
- On the confirmation page, click the download link to open the download page.
- Click ‘Download’. Alternatively, you can download the ebook from your Store account.
The code I’m using doesn’t work. What’s going wrong?
Codes are case-sensitive, so please check that you are entering the upper and lower-case letters exactly as printed, and pay special attention to the highlighted letters below, which can easily be misread.
Please also note that your code can only be used once. If you have already successfully redeemed your ebook, you can find it in your account. There is no need to re-enter your code.
If your code appears to have been activated already but not by you, or you are experiencing other problems with your code, please contact us, including your code and the ebook/grade you are trying to access, at firstname.lastname@example.org.
Can I download my ebook again if I’ve lost or accidentally deleted it, or don’t have the same device with me?
Yes. You can download your ebook multiple times by logging back into your Store account.
The download link in my email isn't working. How can I download my ebook?
Your email link has expired. Please log in to your Store account to download your ebook.
Can I use my ebook on multiple devices?
Yes. You may transfer or copy your PDF ebook to any supported device. The personalised watermark in the footnote identifies the ebook as being for your sole use.
Do I need to have an internet connection to read my ebook?
No. Once you have downloaded the ebook it can be used offline on any supported device (but you will need internet connection to check out and download your ebook).
Where is my audio?
If your ebook includes audio, the audio download is provided via a separate platform using the code sent to you by email when you purchased your ebook. Please visit our audio download page for more information.
How do I cancel or get a refund?
Can I purchase physical products through the Store?
No. Please visit our shop for our full range of physical Music, English Language and Arts Award products.
How do I delete my account?
If you wish to delete your account please send a request to email@example.com stating your full name, address and the email associated to your account you wish to have deleted. Our team will then delete the account for you. Please note that you will not be able to access your ebooks online after your account is deleted, so ensure you have saved these to your local drive.
Can I purchase or redeem an ebook for someone else?
Yes, but each purchased ebook can only be used by one individual – either by the purchaser or by the intended recipient if bought as a gift by, for example, a parent or guardian.
How do I provide proof of purchase of an ebook for use in Trinity Digital Grades & Diplomas?
Please show one page of your ebook in your video submission, with the watermark clearly legible. For Trinity ebooks, you’ll find the watermark at the bottom of every page.
Can I print my ebook?
Yes you can print a copy of your ebook for personal use.